The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Shipping & Delivery
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    At this time, Innova Airguns LLC ships to locations within the United States and U.S. territories,  Canada and Mexico, and to other international locations.

    The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.

    Shipping cost is calculated during checkout. A tracking number is always provided to customers.



  • International
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    Customs and import duties may be applied to International orders when the shipment reaches its destination.

    Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.

    Shipping laws are different in each country.

    It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Innova Airguns LLC is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.



  • Return Policy
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    All Sales are Final.

    We do not have a return for refund policy, but we do have a customer satisfaction policy.

    Our customer satisfaction policy requires the Customer (you) to call us and give us a chance to correct any Innova Airguns LLC product trouble over the phone.

    TELEPHONE TROUBLESHOOTING

    Innova Airguns LLC will troubleshoot your product(s) on the telephone free for 90 days. We will be liberal about the 90 days. We want you to be happy with your purchase.

    Experience has shown most problems are quickly resolved by telephone. Innova Airguns LLC test fires every airgun before shipping. So call us first, or send email or text, if you encounter problems with your product(s).

    We need to know what configuration you have and get a clear description of the problem.

    Phone 626.644.6679. If we do not answer immediately, please leave a message, text us at that number or email us at innova.usa.llc@gmail.com and we will get back to you ASAP.

    If the problem is our fault and we ask you to return the product(s) for repair we will give you a return authorization number. You pay shipping to us, and we pay return shipping to you.

    In case you need repairs and the problem is not our fault, Innova Airguns LLC will repair your airgun in our shop at a very reasonable charge. Postage will be paid both ways by you. If you tell us what is wrong, we can quote you the repair estimate in advance. 

    Your advice and phone calls are always welcome, of course.